R E M O T E M O N I T O R I N G S Y S T E M S
The WESROC Remote monitoring system has self diagnostics built into the hardware and software to let you know when there is a problem. If a tank location on your report has BASE NOT REPORTING showing, the Base Unit for that location has missed it's assigned call in time. The Level Reported Date tells you when the last reading took place. Most of the time, a Base Unit stops reporting because a customer has unplugged either the AC power or the telephone line to the unit. A phone call to the customer can clear most of these problems up without a sending a technician.
If the report shows a NO XMIT (No Transmit) alarm for the location, the Base Unit is calling in to the host computer but, the Tank Transmitter has not sent any new level readings to the Base Unit for more than 24 hours. The NO XMIT alarm is related to signal strength between the Tank Transmitter and the Base Unit. A signal strength of at least 25 must be established during installation to maintain reliable communication between the Tank Transmitter and the Base Unit. Some common causes for a NO XMIT alarm are; relocation of the Base Unit by a customer; water covering the Tank Transmitter in an underground Tank, a large metal vehicle has been parked between the Base Unit and Tank Transmitter; a Tank Transmitter has been covered by a metal dome or tank lid, or hurricane shutters or metal blinds may have been closed. Try using a new Mini Shark Tank Transmitter on installations where signal is a problem, as they put out a stronger signal than their predecessors. A WESROC Repeater may be needed if you cannot reposition the Base Unit or Tank Transmitter to increase the signal to at least 25 points.
If the report shows a NO XMIT (No Transmit) alarm for the location, the Base Unit is calling in to the host computer but, the Tank Transmitter has not sent any new level readings to the Base Unit for more than 24 hours. The NO XMIT alarm is related to signal strength between the Tank Transmitter and the Base Unit. A signal strength of at least 25 must be established during installation to maintain reliable communication between the Tank Transmitter and the Base Unit. Some common causes for a NO XMIT alarm are; relocation of the Base Unit by a customer; water covering the Tank Transmitter in an underground Tank, a large metal vehicle has been parked between the Base Unit and Tank Transmitter; a Tank Transmitter has been covered by a metal dome or tank lid, or hurricane shutters or metal blinds may have been closed. Try using a new Mini Shark Tank Transmitter on installations where signal is a problem, as they put out a stronger signal than their predecessors. A WESROC Repeater may be needed if you cannot reposition the Base Unit or Tank Transmitter to increase the signal to at least 25 points.
Tip #1 - Know when your tank monitor is NOT working!
One of the most common tech support calls we get here at ITC normally come from newly trained field installation folks, or people who only install a couple units a year. The installation tech tries to configure his Base Unit to the Host Computer, but when the computer answers, all he hears is a single beep. This single beep means, that the technician did not press the MODE button on the Base Unit to select the 2-CN (configuration mode) when he was in the menu.
The proper procedure to configure a Base Unit is as follows:
From the Tank Screen (the # tank and the % tank are shown on the
Base Unit) press and hold down the MODE button with your left hand,
with your right hand press the UP and DOWN buttons.(Simultaneously)
Release all the buttons when the screen displays "1-IN"
You are now in the Base Unit Menu.
Press the UP button until the screen says "2-CN"
Press the MODE button to select the Configuration mode from the Base
Unit Menu.
The screen on the Base Unit will change to say CNFG.
Pick up the phone you have connected to the PHONE jack in the back of
the Base Unit.
The screen will change to DIAL.
Dial the Host Computer.
When prompted, enter the Base ID number on the touch pad of the phone
(12 digits)
Listen for the computer to announce Base Configuration Successful, and
watch for the screen to display PASS.
The proper procedure to configure a Base Unit is as follows:
From the Tank Screen (the # tank and the % tank are shown on the
Base Unit) press and hold down the MODE button with your left hand,
with your right hand press the UP and DOWN buttons.(Simultaneously)
Release all the buttons when the screen displays "1-IN"
You are now in the Base Unit Menu.
Press the UP button until the screen says "2-CN"
Press the MODE button to select the Configuration mode from the Base
Unit Menu.
The screen on the Base Unit will change to say CNFG.
Pick up the phone you have connected to the PHONE jack in the back of
the Base Unit.
The screen will change to DIAL.
Dial the Host Computer.
When prompted, enter the Base ID number on the touch pad of the phone
(12 digits)
Listen for the computer to announce Base Configuration Successful, and
watch for the screen to display PASS.
Tip #2 - Configuring the Base Unit