R E M O T E M O N I T O R I N G S Y S T E M S
When Configuring a Base Unit to the WESROC Host computer, you will need a standard touch tone telephone. Be sure that the telephone you are using is in TONE mode, not PULSE dialing. We always recommend that you bring your own phone with you, to eliminate the customers phone as a possible source of trouble when performing a configuration. Most of the time, if you can plug your standard touch tone telephone into a jack and make a call to the Host computer phone number, the WESROC Base Unit will be able to use that phone line to communicate with the Host Computer. It is always a good idea to cover up the microphone on the phone after your enter in the Base ID number, so the Host computer doesn't pick up any background noise from the area. Excessive background noise can cause the host computer to confuse a digit, and the Configuration process to fail.
If you do get a failure during configuration, pay close attention to the error code message the Host computer announces to you. Write down this message, and call us here at ITC for help with diagnosing the problem. 1-866-4WESROC